Do’s & Dont’s for Unit Run Canteens

Unit Run CanteensUnit Run Canteens

Do’s

o Demand only what customers desire, not what is prompted.
o Report failure in after-sales-service/quality to Depots / Regional offices / HO.
o Nominate a responsible representative or URC meetings
o Report non-availability of vital & essential items to Regional offices / HO.
o Canteen staff to ensure that consumer durables are sold duly checked by the customer.
o Guarantee card to be filled and handed over to customer.
o Get defective items (within the warranty period) replaced free of cost as entitled to the customer.
o Update the Price Catalogue regularly. Submit indents before the 10th of every month.
o Indents should be raised according to what customers need and not just the reception of old demands.
o Ensure that Payments are made to CSD Depots through RTGS.
o Display new items for better appreciation and feedback from customer.
o Report discrepancies like shortages, wrong issues etc., duly enclosing Board Proceedings to the depot within 30 days of collection of Stores.
o Check doubtful packing cases at the time of collection.
o Collect AFD (Category-II) items within the same month in which they are invoiced.
o Return within 60 days (if unsold) new items / substitutes issued without URC’s demand.

Dont’s

o Don’t pamper CSD staff.
o Don’t accept items substituted / forced without your consent. (except newly introduced.)
o Don’t correspond for petty losses.
o Don’t allow leakages of stores to unauthorised sources.
o Don’t send clueless representatives for collection of stores.