CSD Unit Run Canteen (URC) Function, Beneficiaries, Organization Structure
Since its inception in 1948, the Canteen Stores Department (CSD) has been dedicated to serving the Defence Services. Starting with just four Depots and a turnover of less than Rs 48 lakhs, it has now expanded to 34 Area Depots and achieved a turnover of Rs 17,000 crores in 2016-17. The client base has grown steadily from a few thousand British soldiers in 1942 to over four million Services households today, with nearly 90% of the clients comprising JCOs, other ranks, and their families.
The CSD provides quality daily-use products at rates lower than those prevailing in the market to Armed forces personnel, Defence civilians, ex-servicemen, and their families across the country. The Department does not have direct contact with its customers, only Managers/In-Charges (I/Cs) of Unit-Run-Canteens (URCs), who represent the needs of their clientele while demanding items from the Depots. Thus, these Managers/I/Cs must be aware of their customers’ needs. The Department continues to be scrutinized daily by its customers for product availability, rates, and range.
The CSD functions under the Ministry of Defence and is managed by Defence civilian officers and a few serving officers on deputation from Armed forces. The remaining workforce comprises Civilian Central Government Employees. Presently, the CSD offers a wide range of consumer items, including Against-Firm-Demand items, totaling approximately 5735 products.
Feedback to CSD Canteen
The Canteen Stores Department has implemented a new way for customers to register feeback about any Unit Run Canteen. As per their official portal, customers can now directly email their grievances to the following email addresses:
This initiative is expected to make the complaint registration process more convenient and hassle-free for customers.