CSD AFD Online Shopping Store Website – Helpline Phone Number

Canteen Stores Department (CSD) AFD Online Shopping Store Website – Helpline Phone Number

The AFD CSD online portal helpline numbers are available for customers who are facing difficulties while purchasing products from the website. The issues encountered by CSD beneficiaries include website crashes, inability to proceed with the purchase process, payment and OTP issues, issues with receiving local supply orders, and problems with determining the correct amount of the product. To address these concerns, customers can contact the CSD AFD Admin Team via phone calls, WhatsApp messages, or email. The CSD AFD online team has provided a list of contact details on their website for easy access. These helpline numbers are available for customers’ convenience.

CSD AFD Online HelpDesk Contact Number

If you require assistance with the CSD AFD online portal, you may contact the help desk through various channels. To address registration-related concerns, please dial 0120-4699923. For queries via WhatsApp, you may reach SCPL at 9582250281. Additionally, the CS Directorate helpline number is 011-26181892. Note that support is available from Monday to Friday, between 10:00 AM and 5:00 PM. We encourage you to contact the appropriate number based on your specific issue.

• For issues related to registration: 0120-4699923
• The Helpline Number of the CS Directorate is 011-26181892
• SCPL Whatsapp Number: 9582250281
• For issues related to registration: customercareafd1@cims-net-com
• The Contact Email ID of the CS Directorate: [email protected]

Kindly contact the above numbers based on your issue, from Monday to Friday between 10:00 A.M – 5:00 P.M

AFD CSD Online Portal Helpline Numbers

If you encounter any issues related to beneficiary registration and updation, please contact [email protected]. For URC registration and updation issues, please reach out to [email protected].

For login and password issues, as well as issues related to smart cards, policy, or eligibility, please contact [email protected].

In case you have queries regarding product availability, pricing, and dealer-related matters, you may contact https://[email protected] or [email protected].

For refund issues, after demand is placed in the portal, please get in touch with respective CSD depots. If you have issues related to demand and LS orders, please contact respective CSD depots. For refund issues without placing demand in the portal, please reach out to https://[email protected] or [email protected].

If you encounter any payment issues with respect to the payment gateway (Razor Pay), please contact https://[email protected] or [email protected].

Regarding delivery issues of AFD-I items, please contact respective CSD depots and respective regional managers. If you are facing any issues related to nominated URCs as a CSD beneficiaries, there is no designated email ID to contact. For issues related to CSD dealers, please contact respective CSD depots and respective regional managers. If you have issues related to the change of URC after the placement of demand, please reach out to [email protected].

If you have encountered short payment and excess payment while placing demand, please contact respective CSD depots. For issues related to RTGS payments made by CSD beneficiaries and banks, please also contact respective CSD depots.

CSD HO Helpdesk Phone Numbers

For concerns related to the Price/Dealer list or the Depot list, kindly get in touch with the CSD HO helpdesk. You may reach them through the following contact numbers: 022-79669455, 022-35660788, and 022-35660764. Alternatively, you may also send an email to [email protected].

How to purchase Category-I & II Items from CSD Canteen?

Purchasing Category-I and Category-II Items from CSD Canteen is a straightforward process. Customers can easily obtain information on the availability of these items by checking out the CSD website or contacting the CSD Area Depots. Dealers are required to inform the CSD Area Manager about the availability of these items from time to time.

To purchase Category-I Items, the customer must fill out the prescribed form available on the CSD website or at the Depot. This form must be countersigned by the Commanding Officer of the unit or Station Headquarters/DSS&A Board for Ex-servicemen. Customers must also transfer the amount through RTGS/NEFT and provide a UTR generated by the payee bank, which should mention the name of the customer.

After completion of formalities at the depot, customers are given an authority letter and a copy of LS Order to be submitted to the distributor/dealer for delivery of the item. AFD-I category items are usually delivered based on availability with local dealers.

To purchase Category-II items, a separate indent marked AFD-II should be sent to the depot once a month along with the normal demand. Orders are placed by the depot on the firm for the supply of items. On receiving the item at the Area Depot, it is invoiced and issued to URC. Normally, it takes three to four weeks for receipt of such items from suppliers.

URCs must ensure that they follow all procedures and guidelines to ensure a smooth purchasing experience.