CSD Complaint, Feedback and Suggestions Procedure
Canteen Stores Department (CSD)
CONSUMER COMPLAINT/FEEDBACK/SUGGESTIONS FORM
The procedure given below may be followed and the adjoining form may be submitted in case of any complaint, feedback or suggestions.
How to register a complaint against General Store (GS), Food and Liquor (F&L) items?
Please ensure you have gone through the forms below BEFORE filling out the Escalation form on the right hand side of this page.
You can download a complaint form by clicking on this link. Please fill out the form and send it, along with the defective item, to the Unit Run Canteen (URC) from which you purchased it. Please remember, CSD can best respond if we receive accurate and complete information in the Form.
Once the complaint has been received, the URC Manager will forward it to the Area Depot Manager. For complaints against food or alcoholic items, the URC Canteen Manager will forward the complaint to the Depot Manager, together with details of the batch number and manufacturing date of the item. Together with the concerned company, the Depot Manager will thoroughly review the information provided in order to satisfactorily close all complaints at the earliest.
How to register a complaint about electronic items?
Please contact the customer care or service centre of the concerned company directly and lodge a complaint with them. They will assign a docket or token number – this number should be quoted during any future correspondence with the company.
In the event that the company fails to respond satisfactorily to your complaint or the services rendered were inadequate, please download a complaint form by clicking on this link. Fill out the Form in full and send it, along with the defective item, to the URC Manager from where the item was purchased.
Complaint about Against Firm Demand (AFD) items
If the complaint is regarding an AFD item, please contact the Depot Manager to resolve the issue.